Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If a product you purchase from Ferali Cosmetics is faulty, damaged in transit, or not fit for purpose, please contact us immediately to arrange a prompt resolution.
While not required under the ACL, Ferali Cosmetics gladly offers a 30-day change of mind return policy to ensure you are completely satisfied with your purchase.
To be eligible for a change of mind return, the items must be:
Please note that for change of mind returns, the customer is responsible for return shipping costs. Initial shipping charges are non-refundable. For hygiene reasons, we cannot accept change of mind returns on opened cosmetics or skincare products.
In the rare event that you experience an allergic reaction to one of our products, please discontinue use immediately. Contact our customer care team with details and photos of the reaction. We may require you to return the product to us for quality control testing before processing a refund or providing a store credit.
To initiate a return, please email our support team at returns@feralicosmetics.com.au with your order number and the reason for the return. Our team will provide you with a Returns Authorization Number and instructions on where to send your parcel.