Privacy Policy

Ferali Cosmetics is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase our products.

1. Collection of Personal Information

We collect personal information that is reasonably necessary for us to conduct our business. This may include:

Name, contact details (email, phone number, address).
Payment and transaction details (processed securely via encrypted payment gateways).
Purchase history and product preferences.
Information provided when contacting customer support or leaving testimonials.

2. Use of Your Information

We use your personal information to:

Process and fulfill your orders.
Communicate with you regarding your order status, inquiries, or support requests.
Provide personalized marketing and promotional materials (only if you have opted in).
Improve our products, website usability, and customer service.

3. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information to trusted third-party service providers (e.g., Australia Post, payment processors) strictly for the purpose of fulfilling your orders or providing services on our behalf. These third parties are bound by strict confidentiality agreements and Australian privacy laws.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our website utilizes Secure Socket Layer (SSL) technology to encrypt data during transmission.

5. Access and Correction

Under the APPs, you have the right to access the personal information we hold about you and request corrections if it is inaccurate. You can update your details by logging into your account or contacting our Privacy Officer at privacy@feralicosmetics.com.au.